Workers and third parties involved in the care of service users are included in our confidentiality policy.
Summary of the Policy
The Service User’s rights to confidentiality must be safeguarded. Therefore, the employee will use information only in the best interests of the Service User, or with their consent.
SEA are GDPR compliant and our confidentiality policy is in line with this.
Information such as:
- Audio recording
Firstly, the service user or their advocate will give written consent. In order, to use and potentially share their information. Moreover, this should form part of the information provided at the outset of receipt of the service.
Disposal of Information
If we no longer provide support for the Service User, records should be removed from circulation then the records will be put in secure archive storage. Furthermore, it is good practice to retain records for up to 20 years to meet insurance requirements.
When confidential information no longer needs to be stored, SEA will shred paper records to ensure there is no risk of third parties accessing sensitive data. Finally, SEA will delete electronic records making sure no retrieval is possible.
To see the full policy click the link below –